Returns
Refund Policy
OVERVIEW
At Elite Custom Sound, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Refund Policy explains your rights and how to proceed. By making a purchase from our website, you agree to the terms of this Refund Policy.
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You receive the wrong item.
Contact us at support@elitecustomsound.com with details of the issue, including photographs if applicable, so we can evaluate and resolve the matter promptly.
RETURNS
We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return. To qualify for a return:
- Items must be in their original condition, unused, and in original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
To initiate a return, contact us at support@elitecustomsound.com. We will provide instructions and a return shipping address. Items returned without prior authorization will not be accepted.
Exceptions / Non-Returnable Items:
- Custom or personalized products.
- Items marked as final sale.
- Hazardous materials, flammable liquids, or gases.
If you have questions about the eligibility of your item, contact us before initiating a return.
REFUNDS
Once your return is received and inspected, we will notify you of the refund status. If approved:
- Refunds will be issued to your original payment method, less any applicable restocking fees or damages to returned items.
- Shipping costs are non-refundable.
Please note that it may take a few business days for your bank or credit card issuer to process and post the refund.
EXCHANGES
To exchange an item, return the original item following the return process above. Once your return is accepted, you can place a new order for the desired item. Exchanges are subject to product availability.
SHIPPING COSTS FOR RETURNS
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or undelivered return shipments.
DISCOUNTS AND PROMOTIONS
Refunds for orders that used discount codes or promotions will be issued with the discount applied proportionally across all eligible products.
CONTACT US
If you have any questions or concerns about this Refund Policy, please contact us:
Email: support@elitecustomsound.com
Mailing Address: Elite Custom Sound 4220 Convoy St. San Diego Ca, 92111
